89bde Privacy Policy
Your personal information is completely safe with us. In this policy, we explain in detail how we collect, use, and protect your data.
Table of Contents
1. Introduction and Scope
89bde ("we", "our", "platform") is a trusted online gaming platform that offers cricket betting, live casino, and slot games for users in Bangladesh. We give your privacy the highest priority and are committed to ensuring the security of your personal information.
This privacy policy applies to the 89bde website (https://89bde.cam) and all related services. By using our platform, you are considered to have accepted the terms of this policy.
This document has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We will notify you in a timely manner of any changes.
1.1 Scope of This Policy
This privacy policy covers the following:
- What types of information we collect and how we collect it
- The purposes for which the collected information is used
- The circumstances under which information may be shared with third parties
- Our technical and organisational measures to protect your information
- Your legal rights and how to exercise them
2. Data Collection
We collect various types of information during the process of registration, transactions, and use of services on the 89bde platform. Details are provided below:
2.1 Personally Identifiable Information
When creating an account, we collect the following information:
- Full name (first name and last name)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- National ID (NID) or passport details (for identity verification)
- Address (division, district, upazila)
2.2 Financial Information
To complete deposit and withdrawal processes, we collect the following financial information:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times (Bangladesh Standard Time, BST)
Note: We do not store your full card number or banking PIN. Payment processing is completed in an encrypted manner through the relevant technology service provider.
2.3 Usage Information
The following information is collected automatically while using the platform:
- IP address and device identifier
- Browser type and operating system
- Pages visited and session duration
- Game play history and betting data
- Login and logout times and locations
2.4 Communication-Related Information
If you contact support via our live chat or email, a record of that conversation is retained. This helps with service quality improvement and dispute resolution.
3. Purpose of Data Use
Collected information is used only for specific, lawful, and fair purposes. 89bde never uses your information for unsolicited commercial purposes.
3.1 Account Management and Security
- Completing registration and keeping the account active
- Completing the identity verification (KYC — Know Your Customer) process
- Preventing unauthorised access to the account
- Monitoring login activity to detect fraud
3.2 Financial Transaction Processing
- Confirming deposits of a minimum of ৳100
- Verifying and processing withdrawal requests (minimum ৳1,000)
- Confirming payments via bKash, Nagad, Rocket, Upay, and bank transfer
- Monitoring transactions in compliance with anti-money laundering laws
3.3 Service Improvement and Personalisation
- Suggesting games and bonus offers based on your preferences
- Improving website performance and user experience
- Evaluating new features and games at a trial stage
- Remembering language and currency preferences
3.4 Regulatory and Legal Compliance
- Age verification: keeping accounts active only for users aged 21 and above
- Implementing responsible gaming policies
- Retaining and reporting information under applicable laws
- Providing necessary information for dispute resolution and legal proceedings
3.5 Communication and Support
Using your email address and mobile number, we do the following:
- Sending important account-related notifications
- Sending transaction confirmations
- Providing 24/7 live chat support in Bengali
- Sending promotional messages (with your consent)
5. Security Measures
89bde adopts the highest industry-standard technical and organisational measures to protect your information.
5.1 Technical Protection
- SSL/TLS Encryption: all data transmission is completed through encrypted channels
- Data-at-rest encryption: sensitive information stored on servers is kept encrypted
- Two-factor authentication (2FA): an additional layer for account security
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
5.2 Organisational Protection
- Only authorised staff can access necessary information (Least Privilege Principle)
- Regular data protection training provided to staff
- Strict disciplinary measures in the event of a data protection policy violation
- Confidentiality agreements (NDA) with third-party service providers
5.3 Response to Security Incidents
If a data breach occurs, we will:
- Notify affected users as quickly as possible
- Determine the scope of the breach and take corrective action
- Inform the relevant regulatory authorities
- Take steps to prevent similar incidents in the future
6. Cookies & Tracking
The 89bde website uses cookies and similar technologies to help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login status, security tokens, and session management. These cannot be disabled.
- Functional Cookies: Remember your language and preference settings.
- Analytical Cookies: Analyze user behavior to help improve the quality of our service.
- Security Cookies: Used for fraud detection and account protection.
6.2 Cookie Control
You can disable non-essential cookies from your browser settings. However, doing so may cause some features to not work properly. Contact our support for more details.
6.3 Third-Party Tracking
We use third-party analytics tools to a limited extent. These tools collect anonymous or aggregated data and do not transmit personally identifiable information.
7. Your Rights
As a user of 89bde, you have the following rights regarding your own information:
7.1 Right of Access
You have the right to know what information we hold about you. Within 30 business days of receiving your request, we will provide a detailed report.
7.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Some information can be changed directly from your account settings; otherwise, contact our support.
7.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, information that is essential for meeting legal obligations and regulatory requirements may not be possible to delete.
7.4 Right to Object to Processing
You may object to your information being used for direct marketing purposes. Upon receiving your request, we will stop using your information for that purpose.
7.5 Right to Data Portability
You have the right to receive a copy of the information we hold about you in a machine-readable format.
7.6 How to Exercise Your Rights
To exercise any of the above rights, contact us at: [email protected]. We may need to verify your identity to process the request.
8. Data Retention
89bde retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
8.1 Account Information
All account information is retained while your account is active. Even after closing your account, information may be retained for a specified period due to legal and regulatory requirements.
8.2 Financial Transaction Records
Transaction records must be retained for an extended period in accordance with anti-money laundering laws and financial regulatory requirements.
8.3 Communication & Support History
Records of communications via live chat and email are retained for a specified period for service improvement and dispute resolution purposes.
8.4 Data Deletion Process
Once retention requirements have been met, we delete or anonymize data through a secure and complete process so that it cannot be recovered in any way.
9. Protection of Minors
89bde provides services only to those aged 21 and above. We are committed to protecting minors.
9.1 Age Verification Process
We verify date of birth at the time of registration. Age may be confirmed via national ID card or passport before account activation. If we suspect a user has registered with false information, we reserve the right to verify or suspend the account.
9.2 Request to Parents
If you suspect a minor is using our platform, please contact us immediately at [email protected]. We will investigate promptly and take the necessary action.
9.3 Information of Minors
If it is ever discovered that information of a minor has been collected, we will immediately close that account, delete all related information, and arrange to refund any transactions.
10. Policy Changes
We may update this privacy policy from time to time due to business needs, legal changes, or technological developments.
10.1 Notice of Changes
For significant changes, we will:
- Send a notification to your registered email
- Display a notice on the website
- Update the "Last Updated" date at the top of the page
10.2 Continued Use After Changes
If you continue to use the platform after receiving notice of changes, you will be considered to have consented to the new policy. If you do not agree with the new policy, you may request to close your account.
10.3 Previous Versions
If you wish to view a previous version of the privacy policy, please contact our support team.
11. Contact
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us:
11.1 Contact Methods
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali
11.2 Response Time
We aim to respond to privacy-related requests within 30 business days. For urgent requests, please contact us via live chat.
11.3 Complaint Resolution
If you are dissatisfied with our data protection practices, please contact us directly first. We take every complaint seriously and are committed to ensuring a fair resolution.
89bde respects your privacy and is always committed to protecting your information. Please also read our Responsible Gaming page and Terms & Conditions page.